Electronic business programms


E- Commerce is the part of electronic business which includes of buying or selling over internet and almost looks like marketing but on the internet. In the beginning when Tim Berners-Lee programmed the internet, e-commerce was intended to do Electronic Fund Transfer and Electronic Data Interchange. Later as the internet developed the e-commerce also had developed. And with the development of E-Commerce the Federal Trade Commission (FTC) started regulating the activities of E-Commerce. E-Commerce includes anything from buying a virtual content for instant implementation to buying goods for domestic purposes.

Now day's eBay is used either to buy or sell goods as it satisfies the millions of people desire. The main advantage is not too much competitive and brings together sellers and buyers to sell or buy goods on a world wide level. This view changed the people from over and done with business.

There are some things that are needed to be aware when you get started with eBay. Initially getting a good experience on what eBay is all about is by checking the links, searching the site and try to understand it a bit other than just looking. To get an idea of what is going on, there are many links that you can check out. The information on the links helps you to get started and gives information on what you can do and not to do on the site. On doing this kind of research you will make sure to get started with most of your experience.

In doing business on eBay and also in addition to learning all the rules, it is most required to become familiar that they use with the fee structure. Due to the change of prices in eBay it is important to know about the great scrutiny undergone in recent years. You are required to know how much money eBay is going to take and make sure what could be done to get a reasonable profit.

The main point of eBay is, a buyer have less to worry about than a seller. For an instant, if you are ready to be buy an item on eBay all you need to find out what you want, and then preparing it for shipping and payment. It allows you to finish any transaction without having any queries to do so. Although it may seem to be like selling on eBay is a lengthy process, you should not be concerned as it is easy to pick up in no time and can be used easily.

What Is E-Commerce?

"E- Commerce is defined as a commercial transaction that involves with transfer of information across the internet. It covers a variety of different types of businesses from consumer-based retail sites, like Amazon.com, through auction and music sites like eBay or MP3.com, for business connections trading goods or services between corporations".

E- Commerce is the use of electronic communication to do business. It is not about technology and is not a new business. It is method for companies to create and operate their business in new and efficient ways. It represents the recognition of digital, as different to commercial paper based transactions between a government and citizens businesses, between a business and its consumers and businesses.

E-commerce is regarded as

the Consumer- to- consumer (C2C) process in eBay.

Consumer to consumer:

C2C is more likely to be about bartending and auctioning. Where a customer places bid and other buys it. Here the websites acts as an intermediary for the business.

How does E- Commerce work?

For e- Commerce to work you need the following:

  • Customer
  • Internet
  • Web site host
  • Database
  • Method of payment
  • Distribution

Customer: Usually a person or company with access to the internet.

Internet: It is necessary. Without it the customer takes a trip to the shops.

Web site host: The trader or company selling it's goods must also have access to the internet. This is normally achieved via a web site host.

Database: Trader or company should provide this as the customers want to know what products the trader offers.

Method of payment: Method for customers to make payment for their required goods. This may be done electronically or more in a traditional method.

Distribution: Trader or company must provide an avenue for the goods and services to be dispatched to the customer either via postal delivery, courier or electronically.

What is eBay?

eBay is an online marketplace built to enable trade on a local, national and international basis. eBay offers an online platform where millions of items are traded each day through Online Auction Formats, also called auction-style listings,or through immediate "Buy It Now" Fixed Price and eBay Store listings.

eBay is a place to buy, sell, shop, collect, a website which is free for buyers and inexpensive for sellers and is socially responsible like the real world in many ways.

In general eBay is an online auction website allowing members to buy and sell items you want at economical price.

How does eBay works?

eBay is a place for both sellers and buyers which offers a service and allows people to post things they desire to sell. Simultaneously, those things interested in buying have a chance to look at the required goods and try to buy. It is one of great market place around the world suitable for multiple of items found on each country.

eBay feature is both sellers and buyers to participate with buying and selling things. If, you are interested to join with both buying and selling you need to have an account. eBay guests can't buy or sell any item but can have a glance on the things of their interest. It only takes a bit of time to set up your eBay account and then you are ready to go.

It works in a different way for buyers and sellers. Firstly buyers, required to enter key words and follow the prompts by filling the information listed on eBay site. Secondly uploading the photos of what you are selling and answer to the questions that people had by paying enough attention. Next if the listing has ended, you should communicate with them about the payment. Once the payment is received you can ship the item to required place and leave feedback regarding rates and experience.

Buyers place a major role in eBay as they get to look around at what u want on the listed items sold on auction basis. This offers you to pay willing price on item if someone outbids you then, higher bidder gets it. There will be auctions for the trader to add more than one of the items to sale. The top bidders will each be successful.

In BUY IT NOW entertainment guide, where a person can opt to pay for the asking item price straight away. This means they can instantly win it. A present feature is the "MAKE AN OFFER" option. It tells you the payment they are ready to offer on a product. The seller can agrees that offer, give a counter offer, or totally deny the offer. At last, if you won item on eBay you are required to pay for it and communicate with seller about payment method and after receiving payment leave feedback for seller.

eBay makes every effort to offer the very best experience for both buyers and sellers. It's very attentive toward the complaints on product, consumer comments, and suggestions to make better. They are always encouraged for frequently adding up new features for the customer convenience. The reality that eBay is always wishes to take risks and to evolve is what makes it work.

Example on how eBay works:

eBay don't comprise any requirements to look what's available on it, but to buy or sell any item on eBay we need to register in it. You may register in any sites of eBay.com, eBay.ca or any other international site. The user IDs of eBay works on all its sites. It's the time to start buying or selling the items after the registration. The following example illustrates on how it works.

Step1: Tom gets a new camera and decides to sell his old one. He creates an auction listing for the camera on eBay.

Step2: During the process of auction, hundreds of likely buyers searching for a good used camera look at Tom's listing. Several bid on it.

Step3: At the end of auction, the person with the highest bid is Jenny. She wins the auction. Jenny gets an email from eBay that tells her she is the winner and explains on how she can pay Tom.

Step4: Jenny pays Tom directly and provides him with her mailing address.

Step5: Tom mails the camera to Jenny, who is very pleased with the great deal.

What are the rights and duties of the company or seller?

The seller or the company has a duty to process the binding order and send the ordered goods to the address mentioned in the order within three working days from receiving the order. If the method of payment is a bank transfer, it takes three days for receiving the money to the account. If the description of the product states longer delivery time this becomes the binding delivery time for the order.

If the conditions stated in 'Rights and duties of the buyer' are fulfilled the seller will pay back the sum paid by the buyer for the goods within seven working days from receiving the goods. The money will be sent to the address the goods were sent. The seller will not pay back the costs connected with sending the goods. (Packing and postage, COD fees etc.)

The seller declares that the personal information received from the buyer will be used strictly for reasons connected with the services of Shakes.cz and will not be passed over to a third party, if it's not directly connected with fulfilling the orders. If asked on paper by the buyer according to 'Rights and duties of the buyer, the seller will erase all personal data regarding the buyer from the customers' database. If the buyer repeatedly refuses to collect and pay for the ordered goods according to 'Rights and duties of the buyer, the seller can hold or stop processing further orders by this buyer.

What are the rights and duties of the buyer?

The buyer will state a correct delivery address on the order. The buyer will collect all of the ordered goods and pay the full price as stated on the binding order (including postage, packaging, COD fees etc.). The buyer has a right to have all personal data erased from the customers' database of Shakes.cz, if he/she hasn't completed any order. It will be done upon the request from the buyer sent on paper to the address of the seller. The request has to include login and password of the buyer.

If the buyer chooses to pay directly on the seller's bank account, the payment has to be on the sellers account within 14 days from placing the order. If the sum will not show up at the seller's account, the order will be cancelled.

What about trust issues of e- Commerce?

Seclusion and fright of scam

  • Uncertainty, Doubt and fear (UDF)
  • SSL is appealing good


  • Loss of order and card charged is very odd.
  • Defective goods can be returned
  • Good customer service e.g. Attaining phone numbers, wish to speak to some one.

What about trust issues of eBay?

The people who work on eBay know one of the many things about its safety and security features. These features would help customers about fraud transactions and also other security issues. The Staff that is attentive about customer inquiry is sure ready to help when in need and also clear the doubts in our mind. eBay have some special features which help people to shop online without much doubts.

EBay Feedback system:

What the title suggests! EBay gives you a voice when you need them. With the feedback system, you have the power to leave comments on the seller's and buyer's page and rate their performance accordingly. You can rate the seller or the buyer on every step of the way or just go big time and rate them at once. You can also leave comments to let them know how you found the transaction and whether or not there are points where they can improve on. To make money on eBay, do the things in a right way by keeping the feedback positive.

PayPal system:

The PayPal is another one of eBay's brain child that helps you make purchases on the internet without the fear of having your money or purchases stolen. You can trust PayPal to handle the transactions for you without additional charges too. PayPal is the real deal and it can handle your purchases without worries - if it's about eBay - PayPal's got it. Those make money selling on eBay know sales will increase since buyers trust PayPal.

EBay Toolbar with Account Guard:

One of the best tools around! This toolbar helps you navigate around when you're in the eBay site or in the realms of PayPal. However, if you are somewhere else making purchases - this little trooper can tell you if the site may be fraudulent or not! Talk about keeping you safe!

EBay Security Centre:

Your trusty eBay police! If there is anything about eBay or anything in and has happened in eBay - you know where to go! They have people ready and always on the go to assist you.

What are the Pros and Cons of E-Commerce?

Pro's and Con's for consumers when shopping online

What are the Pros and Cons of eBay?

Pros of eBay

  • eBay has very strict rules on advertising a company website or any external links listed on eBay. However, it becomes cost efficient on securing new customers when you could straight the traffic to the store of eBay.
  • The buyer can get his wanted item with cheaper cost sitting at home after his payment to the seller.
  • eBay allow sellers to advance their product and list hundred numbers of items on the traditional eBay auction format.
  • eBay can be modified and monitored as the same way as the website of private company does.
  • eBay store allows edgy consumers, who are looking for a good deal but want to buy an item quickly without bid.

Cons of eBay

  • When the items are searched in the eBay Store, they do not generally confirm up. This means the listed items in store inventory are not receiving the same amount of disclosure as the listings of auction.
  • The items which are listed on the store of eBay are usually cheaper than the same item on the company's website. This may leads to the margins of smaller profit. Conversely, large volume sellers can make the gap for this profit by moving more stock to an eBay store.
  • The buyers could not actually see the product quality with touch before confirming the cost rather than its picture.

What are the UK and EU laws relating to E- Commerce?

The EC Directive Regulations 2002 govern the conduct of electronic commerce in the United Kingdom. It is a key part of the online law and has impact on many online activities.

The law of e-commerce said it is much about than the Regulations of 2002. The English law governs the contract of both offline and online. The key tenants of contract law are found in the times past of elongated judgments and by the court decisions, supplemented by the legislation of Unfair Contract Terms Act of 1977 and the Unfair Terms in Consumer Contracts Regulations of 1999.

  • The Electronic Commerce Regulations of 2002 - These are the UK implemented Regulations for Directive 2000/31 of the European Parliament and the Council of 8th June 2000 on certain aspects of authorized society information services, Internal advertisement and in particular electronic commerce.
  • E-commerce Regulation Guide - The design of this guide is to help the deal of businesses with the force of EC Directive Regulations 2002.
  • The Consumer Protection Regulations 2000 - These are also the UK implemented Regulations for Directive 97/7 of the Parliament of Europe and of the Council of 21th Apr1997 on the protection of customers with respect to the distance contracts.

Brief Review of the point of law

Certain information must be given when selling online in addition to the above requirements, whether to consumers or businesses:

  • To conclude the contract, the technical steps have to be followed.
  • It may be filed or accessible permanently whether or not the contract.
  • The technological means of correcting and identifying the input errors gives prior to orders placement.
  • For the conclusion of contract the languages are offered.
  • Provide a link to any suitable codes of conduct to which you subscribe (unnecessary if contract is concluded by mail) and
  • Your terms and conditions must be made available in such a way that allows user "to reproduce and store" them (again, unnecessary if the contract is concluded by e-mail).

What is your opinion on the way forward to e-Commerce & e-Bay?

Opinion on e-Commerce

Brands tend to redirect the marketing spends from above-line to below-the-line opportunities in a tough times. With the digital rising investment the unprecedented economic circumstances facing today across the board in marketing spend improves the turn down. So the retailers are looking for digital techniques to manage the interactions of customer and optimize the activity of marketing and each pound of marketing spends.

This does not mean the digital channels by mass marketing. By the implementation of highly focused digital campaigns, retailers also have an opportunity to distinguish themselves. Different from many other marketing brands in online, retailers are blessed with flexible and highly developed platforms of ecommerce that handles important data related to business and customers. They have an opportunity to choose the individual type of cross-channel communications.

Creating an environment in which data can be sensed, held and acted upon without interruption is based on the principles of proven direct marketing challenge either to the site or the business channel. Furthermore, data is stored and managed using a principle of "data light", based on identifying and drawing the key data items when needed. To implement and identify the leading edge technology smart retail marketers will be looking ahead by seeing the truly bespoke communication as the future advances in this concept.

Opinion on e-Bay

I may not be right nor may be in the majority of customers going through eBay. In my point of view and previous purchases on eBay, I prefer to buy from sellers personally who have taken the time to build up their own shop.

It means that the seller is active and is planning on being going through the eBay site for a long time. I feel purchasing an item that is listed singly on the eBay site is not comfortable than purchasing an item from him.

Now I doubt it. Is this easier for the seller? - Even though I don't sell on eBay but from a momentary look I think it takes much time to setup a store and collect all the items in such a way as it makes sense. It adds "professionalism" to the products as long as your store is maintained out well. I do not like those stores that are all rubbish and may lose in not knowing where to find the product they promise. Sometimes simple is best.

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