Mastering electronic government system

Chapter 1


An overview

During the last decade of the 20th Century, the world witnessed a revolution in communications and information technology that surpassed all expectations, and led to great Political, economic and social changes worldwide. The notion of globalization emerged and gained dominance as use of the Internet exploded the world over. In an extremely short period of time, the concept of globalization, combined with the capabilities of the Internet, transformed the world into a small, universal village, with the Internet itself forming the core of the new digital economy and electronic trade.

The eagerness with which the internet has been embraced, the scope and scale of electronic activities, and changes in the world's economies has alerted governments around the globe to the new reality which can be harnessed and used to benefit the development of individual nations. Electronic dealings represent one of the features of the new age brought into being by the development of the Internet. It is a tool that has transformed life in societies that have embraced it.

The primary value-added of this research is its analysis and typology of the various stages and dimensions of Information technology in State of Kuwait. This conceptual breakdown should help achieve a better comprehension of the phenomenon and the means to capitalize on IT opportunities for better government and private organization, particularly in State of Kuwait

There is no doubt today, that the effective application of information technology (IT) is an important enabler for improved productivity and value creation, two key drivers for economic growth and business success. IT is broadly recognized as one of the main drivers behind the economic growth experienced in the 1990s in many parts of the world. For example, the Internet has fundamentally changed the way companies do business with their customers and suppliers, and the manner in which governments interface with citizens.

As a result, there is a growing trend in business communities around the world, to integrate business and IT management at the highest levels in the organization. This trend is to ensure that IT plays a key role in the future success of the business. The IT function is becoming less a "service station", expected to provide specific IT capabilities demanded by the user at the lowest possible cost, and more a "business partner" participating in shaping the business agenda.

Problem Definition

We believe that the reasons behind issues in Kuwait Information Technology lie not in a lack of awareness of the importance of IT, but in the way IT is managed and applied in the realization of business objectives. To test this view we surveyed a number of senior executives of major government and private organizations in Kuwait. Our findings revealed notable weaknesses in the management of IT, namely:

  • A general absence of strategic IT plans and business cases to support IT investments, and ensure the linkage between business and IT objectives
  • Widespread concerns over the availability of suitably skilled staff to deliver IT services in line with business requirements
  • A general absence of IT performance measurement systems

In our opinion, Kuwaiti organizations that fail to address these weaknesses will eventually find their competitiveness in the marketplace being eroded. In particular, such organizations face the risk of:

  • Ineffective investment in IT and failure to generate expected returns on investment
  • Reduced business competitiveness caused by ineffective IT delivery capabilities that slow down business innovation and increase time-to-market for new products
  • Deflected management attention through the need for senior management to intervene in the delivery of major IT projects

Research Objective

The main research objectives are:

  • Link business and IT objectives through implementing the appropriate IT management processes, organization structure
  • Implement a performance measurement system based on balanced scorecard principles to track and measure the effectiveness of changes in Kuwaiti government and private organization.

Research Questions

The main question of this study is to investigate how Information Technology (IT) and its applications in public and private organizations have changed dramatically in the last decades in Kuwait?

The sub questions are:-

  1. What makes an organization successful in its use of IT?
  2. What is the present situation of IT in Kuwaiti government and private organizations?
  3. Is IT as any other technology, is embedded in the organization's cultural system?
  4. How the organizational level, it is generally accepted that information technology, when implemented in organizations, speeds up business processes at an enormous rate and thereby saves the adopting organizations a great amount of time?

Research Methodology

Both primary and secondary research methods will be employed for completing this research project. This is because first hand information can only be acquired through primary research while secondary research is important to find evidence and generally established facts from journal articles, books, case studies, internet, etc.

The study of barriers to implementing information technologyin Kuwait government and private organizations may be conducted using quantitative methods. Research techniques used for quantitative analysis aim to achieve objective results and eschew subjective interpretation. Closed questions were used to acquire data from the respondent's random sample of 125 people from different IT positions will be surveyed so as to know about their perceptions of experiences as it relates to IT.

Data Collection

The Population sample consists of carefully selected employees from different organizations f operating within the State of Kuwait. Inescapably, there was a need to investigate informants till such time that suitable answers were given to the questions provided. The questions were provided differently depending on participants' social rank. In addition, the research used secondary data sources such as publications from management and human resources magazines, newspapers, and online services.

Data Analysis Method

The survey result analyzed by SPSS software, which is designed to measure customer satisfaction. SPSS fully understands that different types of qualitative market research such as academic research, consumer market research, product marketing research, and more require different solutions. This software helped me first collect data and then perform basic or advanced data analysis. Also SPSS uses open, standards-based technologies. So I can rely on this software to work smoothly with other software tools, and in a wide variety of computing environments.

Results will be collected; analyzed and descriptive data will be presented. A review of the literature on Information technology will be conducted. The study will include recommendations for better practices aimed at identification of effective occupational strategies to aid in implementing information technology in the State of Kuwait.

Thesis Structure

Chapter one provides an outline of the research and point out research problem. In addition, the research will tackle the problem definition, research objective, research question, methodology, data analysis method, and thesis structure.

Chapter two presents a theoretical background and framework for the research problem subject of this study. In addition, the practices, benefits and challenges of employee recruit and retaining related to the research are reviewed.

Chapter three gives an overview of the methodology of the research, problem, statement, research objective, methodological frame work, research design, and Data analysis method collection.

Chapter four analyzes the collected data based on the result of respondents resulting from the literature review and based on the theoretical framework.

Chapter five discusses the findings relative to the existing literature and makes recommendations before moving to the conclusion of the study.

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