The mouse cursor

Symptom 1.

The mouse cursor appears but moves erratically.

Since you are seeing the mouse cursor there is no problem with the connection of the application software and the device drivers. It is, therefore, not a software problem, but an hardware problem. Since the cursor appears to move a little bit, there must be an intermittant problem with the mouse. Check whether the mouse is clean. Just remove the mouse housing and check whether the X and Y rollers are moving properly. Check whether the cable connections are proper or there is some loose soldering. Wiggle the cable to find out any loose connections and solder them again.

Symptom 2.

The mouse cursor appears and the cursor moves but the buttons function erratically.

This is again an hardware problem. This could simply occur due to dust accumulations in the buttons of the mouse. Remove the mouse housing and try cleaning the buttons. If this does not solve the problem than it could have been caused due to bad wiring connections. Resolder any dry connections and check the connectors for continuity with a multimeter.

Symptom 3.

The mouse cursor appears on the screen but it does not move at all.

If you are able to see the cursor it indicates that the device driver has loaded properly and the application program is communicating with the driver. Your first step should be to suspect the connection of the ports. Check if the serial port is connected properly to the motherboard. If the problem is not solved by reconnecting the serial port properly, there could perhaps be a problem with the internal wiring of the mouse itself.

Symptom 4.

You attempt a single click and a double click occurs

This problem is definitely a mouse button problem. This phenomenon is called as button bounce. Clean the mouse buttons and it could start working well again

Symptom 5.

Error " General protection fault"

This error message indicates that it is not a hardware problem. It is the problem of conflict of the device driver with one or more of the application softwares. Try working with other application softwares. If they are working fine check with the device manufacturers whether they are having any patches available for resolving this problem. Or else, try loading an earlier version of the mouse; this might solve the compatibility problems.

Symptom 6.

Error " The pointing device requires a newer version"

This indicates that it is a software problem. You might have probably installed a wrong driver to work with your mouse. Check the driver and be certain that the driver that you have installed is of the correct type. For example, you should use the Logitech device driver with the Logitech mouse and not use the device driver of the genius mouse.

Symptom 7.

The device driver fails to load.

The device driver must load during the initialisation phase of thecomputer. If the device driver has not loaded it might be that it has not been able to detect that the mouse is connected to your computer. Most device drivers load only after verifying whether the device is present or not. Please check the connection of the mouse to the computer. The mouse may not have been connected at all or the connection may be loose.

Symptom 8.

Clicking the right mouse button does not start the default context menus.

If you are running a mouse management software the assignment for the right button will override the windows default setting of the "context menus". Open the mouse management software utility and change the assignment of the right button to 'unassigned".

Symptom 9.

A single mouse click works but the double mouse click does not work.

This problem almost always occurs because the "double click speed" may be set to a too high value in the mouse control panel. Try setting it to a lower value. For this you will have to go to the mouse control panel and slide the speed slider to a lower value.

Method 1: Try a different port or environment

Try to connect the receiver to a different port. Then, check the behavior of the device. By trying the receiver on a different port, you can eliminate any issues that affect the port itself.

Also, try to connect the receiver to a USB port on the back of the computer. The ports that are located on the back of the computer typically have more bandwidth (power) available.

NoteBypass any port replicators, USB hubs, KVM switches, and so on. Connect the receiver directly to the port. A port replicator is a device that contains common ports, such as serial and parallel ports. The replicator plugs into a portable computer. A KVM switch is a hardware device that enables a single keyboard, video monitor, and pointing device to control more than one computer one at a time. If this is the source of the problem, and you want to continue using one of these devices, contact the manufacturer of that device to see whether there is a solution or a newer product that will work with your wireless mouse.

Be aware that items such as desktop fans, metal furniture, and fluorescent lights may interfere with the signal from the pointing device. Try to test the device in a different location.

Method 2: Replace the batteries

This issue may occur if the battery power is low. We recommend that you use batteries that are designed for use with electronic equipment. Replace the batteries, and determine whether this resolves the issue. Make sure that you have inserted both the required batteries into the wireless pointing device and that they are positioned in the correct direction.

NoteWe recommend that you use a new pair of batteries for the wireless pointing device.

After you change the batteries, make sure that you resync the pointing device.

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