- "The process of deciding the best way to use a business's resources to produce goods or provide services" is called management. A business needs to control its employees, its equipment and its money and this can be done by the management. A business without management will be unorganized, resulting to failure. Managers have great responsibilities in the business. First they need to plan, to decide the objectives and the goals and the way to achieve them. Also they must organize, as for example assign responsibilities to the employees. In addition they need to staff which means to choose the correct people for the correct positions and to lead them properly, in order to perform their tasks.
There are three levels of management, the senior, the middle and the junior management. The senior management is the highest management level, which is conducted of the chairman of the board of directors and senior vice presidents. Their responsibility is to establish the company's goals and objectives and set the direction of the company to achieve those goals. In addition they decide how to use the company's resources and they do not get involved with day-to-day problems such as a guest's complain. Second and as they name says it, is the middle management which is mainly conducted of the department heads such as the rooms division manager. These managers are responsible for meeting the goals set by the senior management and decide which employees will do what, in order to achieve these goals as well as the interdepartmental goals being set by them. Third and last is the junior or supervisory management which is conducted by forepersons and crew leaders such as a headwaiter. They are responsible to make sure the interdepartmental goals are being achieved and they are responsible for the people who produce the company's services or products. Also they are the ones dealing with day-to-day problems and generally make sure the business works smoothly.
- The hierarchical structure shown below is very important for the hotel industry to be followed. If not the same, then a structure based on hierarchy is required. As said, there are three levels of management and each of them plays a great role in an organization. A business without the management levels will be unorganized. Hierarchy is needed so there is a smooth operation and apart from this also respects and perhaps fears. The last two will help the operation keep a balance and make it work under the "heads". Each person should have a manager to report to. For example a waiter has to report anything to the headwaiter who in his turn will report to the restaurant manager. The restaurant manager has to report to the food and beverage manager and he will report to the hotel manager. This way, everybody has a superior and they know that anything they do, it will be under surveillance no matter how high in position they are.