Establishes effective relationships

Establishes effective relationships

Demonstrates inclusive behavior: Establishes effective relationships built upon trust and genuine acceptance of people from backgrounds and experiences different from one's own; shows and fosters respect and appreciation for each person.

Operates effectively in a multi-cultural environment: Exhibits sensitivity to and respect for the perspectives and interests of those from different cultural backgrounds and with a different belief system and worldview; demonstrates flexibility and adaptability to diverse multi-cultural contexts.

Demonstrates awareness of status and power relations within one's work: Seeks to actively balance and share power to counter the effects of marginalization and subordination; advocates for the dignity, rights, and responsibility of all stakeholders.

Actively promotes dialogue, reflection, facilitation, and shared learning about diversity: Engages in self-reflection and learning, and in ongoing organizational learning about diversity, and in sharing that learning with others; actively engages and integrates different perspectives, cultural wisdom and life experiences within one's work; facilitates safe space and environment to encourage honest dialogue, trust building, innovation and risk-taking.

Promotes diverse representation, broad participation and empowerment: Actively solicits representation and participation from a wide range of actors to reflect communities being served; pays attention to and incorporates different perspectives and approaches when making decisions; can identify and address with sensitivity the historical legacies people carry that may be barriers to full participation or empowerment.

Operationalizes diversity principles in all procedures, policies, and processes: Promotes fairness and equal opportunity in implementing policies and procedures such as hiring, promotion, and benefits; ensures commitment to diversity is sustained through recognizing and rewarding those who promote diversity; maintains confidentiality; does not condone (by silence, collusion, or active agreement) any derogatory action or speech about others.

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EXCELLENCE (Personal Work Standards)

Setting high standards of performance for self and/or others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standard of excellence rather than having standards imposed; ensuring interactions and transactions are ethical and convey integrity.

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Sets standards for excellence: Collaboratively establishes criteria and/or work procedures to achieve a high level of quality, productivity, or service.

Ensures high quality: Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments; monitors, evaluates and adjusts work of self to ensure high standards are being met.

Takes responsibility: Accepts responsibility for outcomes (positive or negative) of one's work; admits mistakes and refocuses efforts when appropriate.

Encourages others to take responsibility: Provides encouragement and support to others in accepting responsibility; collaboratively sets high standards of performance for others.

Is dependable: Demonstrates dependability and responsibility in fulfilling obligations.

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INTEGRITY

Maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles inherent to CARE.

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Demonstrates honesty: Deals with people in an honest and forthright manner; represents information and data accurately and completely.

Keeps commitments: Performs actions as promised; does not share confidential information; advocates and supports the group decision, even if not in full agreement.

Behaves consistently: Ensures that words and actions are consistent; behaves consistently across situations; builds sensitivity and intolerance to discrimination and harassment in all its forms.

Accountability: Holds self and others accountable for actions and behaviors.

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RESPECT

Behaves in a manner that reflects a true belief in and appreciation for the dignity and potential of all human beings. Gaining other people‘s confidence and setting an environment of trust and openness.

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Treats others with respect: Maintains good interpersonal relationships by valuing, the knowledge, roles, and diversity of others (enhances self-esteem, communicates, empathizes, involves, discloses, supports).

Acknowledges contributions: Sincerely compliments others contributions; redirects the discussion when others' esteem is threatened.

Supports disclosure: Shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings or concerns; focuses on facts rather than by relying on own preferences or self-interest.

Behaves consistently: Ensures that words and actions are consistent; behaves consistently across situations; keeps commitments around agreed upon actions.

Demonstrates advocacy: Supports deserving associates; actively pursues recognition, rewards, and resources for strong performers; defends strong performers, even in the face of challenge; avoids taking sides; actively promotes and participates in awareness building efforts on valuing diversity and inclusiveness.

Displays integrity and openness: Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values.

MANAGING THE SELF

6) Adaptability

7) Initiating Action

8) Stress Tolerance

9)Innovation

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ADAPTABILITY

Effectively managing changing environments in the organization, global economic, and political matters, maintaining effectiveness when dealing with multiple and conflicting priorities across different cultural settings, or during emergency and crisis situations.

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Demonstrates a willingness to understand changes: Shows willingness to understand changes in work tasks, situations, and environment as well as the logic or basis for change; actively seeks information about new work situations.

Approaches change or newness positively: Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others.

Adjusts behavior: Adjusts to multiple demands / deadlines, conflicting / changing priorities or policies, and rapid change; adapts responses and tactics to fit fluid circumstances — demonstrates flexibility; readily tries new approaches appropriate for new or changed situations; shows resilience in the face of constraints, frustrations, or adversity.

Adapts work style: Adapts work style, communication, decision making and expectations when dealing with different multi-cultural environments.

Maintains effectiveness: Maintain effectiveness when dealing with multiple tasks and priorities, during emergency and crisis situations in the face of changing priorities; while working with a variety of interpersonal styles (mangers, peers, external partners, donors); when working in new or different cultural settings.

Show respect for and learns from diversity: Demonstrates openness to new ideas, and values the uniqueness and richness of varying cultures and backgrounds.

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INITIATING ACTION

Taking prompt action to accomplish objectives; taking decisive action to achieve goals in times of uncertainty or in fluid contexts, being proactive.

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Responds quickly: Takes immediate action when confronted with a problem or when made aware of a situation without compromising CARE's values and standards; tends toward timely action without excessive deliberation.

Takes independent action, shows pro-activity: Questions rational for current processes and procedures and recommends changes when appropriate; implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action; in situations that are ambiguous or not clearly defined determines the best course of action to take.

Goes above and beyond: Takes action that goes beyond job requirements in order to achieve objectives; has ability to cut through red tape when necessary to get the job done,without compromising CARE's values and standards; gets unsolicited recommendations toimprove performance or processes.

Shows persistence: Follows through even in the face of adversity and rapid change.

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STRESS TOLERANCE

Maintaining effective performance under pressure adversity; handling stress in manner that is

consistent with CARE's core values.

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Maintains focus: Stays focused on work tasks and productively uses time and energy when under stress; deals well and maintains focus when faced with situations that cause ethical or value conflicts; deals well with distractions or interruptions; work effectively when feeling stress or pressure because of unclear or conflicting expectations; able to handle fluctuating work loads.

Maintains relationships: Presents a positive disposition and maintains constructive interpersonal relationship when under stress; able to deal with difficult or challenging relationships and different work styles.

Copes effectively: Develops appropriate strategies as needed to address conditions that create stress and to sustain physical and mental health for oneself, peer-colleagues, and direct reports; deals with rush situations such as deadlines and emergencies. Deals with stresses produced by needing to be available or on call to work 5 needed (weekends, holidays, extended hours) or with travel requirements; ability to face new or unfamiliar situation for which there is little or not time to prepare.

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INNOVATION

Generating innovative solutions; trying different and novel ways to deal with work challenges, opportunities, and organizational change; being creative and taking risks.

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Challenges paradigms: Identifies implicit assumptions in the way problems or situations are defined or presented; sees alternative ways to view or define problems and opportunities; is not constrained by the thoughts or approaches of others.

Leverages diverse resources: Supports and leverages multiple and diverse sources (individuals, disciplines, bodies of knowledge) for ideas and inspiration; brainstorms with others to discuss different ideas, solutions, etc.

Thinks expansively: Combines ideas in unique ways or makes connections between disparate ideas; seeks out new ideas, explores different lines of thought; recognizes supports, and uses new ideas, views situations from multiple perspectives; brainstorms multiple approaches/solutions; develops imaginative or unique solutions to problems or to replace existing procedures or systems.

Learning:Takes time to share and learn from other experiences, knowledge and innovation.

Evaluates multiple solutions: Examines numerous potential solutions, analyzes and evaluates each before making the final decision/selection.

Ensures relevance: Targets important areas for innovation and develops solutions that address meaningful work issues.

LEADING CHANGE

10) Facilitating Change

11) Strategic Decision-Making

12) Leading through Vision & Values

13) Political Acumen

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FACILITATING CHANGE

Encouraging others to seek and act upon opportunities for different and innovative approaches to addressing problems and opportunities; critically analyzing evolving and fluid situation; facilitating the implementation and acceptance of change within the workplace; actively engaging with resistance to change.

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Encourages boundary breaking: Encourages staff to question established work processes or assumptions; challenges others to ask “why” until underlying cause is discovered; involves stakeholders in continuous improvement actions and alternatives.

Models good change management behavior: Maintains a positive attitude when speaking about change to others; models behavior that is consistent with change efforts within the organization; becomes a change advocate by explaining the impact of changes on individuals and on CARE as a whole.

Values sound approaches: Consistently remains open to ideas offered by others; values diverse opinions and approaches; recognizes, supports and uses good ideas to solve problems or address issues.

Rewards change: Recognizes and rewards others who make useful changes.

Addresses change resistance: Seeks to understand underlying causes that lead to change resistance; helps individuals overcome resistance to change; facilitates change within CARE by targeting the appropriate audience and ensuring access to relevant information; shows empathy with people who feel loss as a result of change.

Manages complexity and contradictions: Tries to minimize complexities, contradictions, and paradoxes or reduce their impact; clarifies direction and smoothes the process of change.

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STRATEGIC DECISION MAKING

Establishing and supporting a course of action to achieve CARE's long-range goals or vision after developing alternatives based on logical assumptions, contextual and systems analysis, available resources, constraints, and organizational values.

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Gathers information: Identifies, collects, synthesizes, and aligns information from a variety of sources required to understand strategic issues, draws on different analytical frameworks to challenge operating assumptions and social norms. Actively includes a diverse group of people when seeking input on an idea or initiative and utilizes this input and feedback in decision making.

Organizes information: Organizes information and data to identify/explain major trends, problems, and causes; compares and combines information to identify underlying issues, and areas of vulnerability.

Identifies/Evaluates/Selects strategies: Generates and considers options for actions to achieve a long-range goal or vision; identify synergies between current organizational initiatives and new opportunities across the CARE world; develops and utilizes decision criteria considering factors such as cost, benefits, risks, timing, and buy-in; selects the strategy most likely to succeed; define criteria factors (such as cost, benefits, risks, timing, and buy-in); recognize and evaluate potential threats to organizational goals; manages and takes risks.

Recommends strategies: Influence, shape and make recommendations regarding the issues and priorities that CARE will address; define and review contingency plans for intermediate and long-range goals.

Establishes implementation plan: Identifies the key tasks and resources needed to achieve objectives.

Executes plan: Makes sure strategies are effectively communicated to stakeholders, builds consensus and ensures implementation; monitors results and facilitates the organizational change process.

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LEADING THROUGH VISION AND VALUES

Keeping CARE ‘s vision, mission and values at the forefront of decision-making and action; passionately advancing CARE's strategies

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Communicates the importance of the vision, mission and values: Helps others understand CARE's vision, mission and values, their importance, and the linkages between individual's work and the strategic priorities.

Moves others to action: Translates the vision, mission and values into day-to-day activities and behaviors; guides, inspires, and motivates others to take actions that support the vision and values.

Models the vision, mission and values: Takes actions, makes decisions, provides direction, and shapes team or group priorities to reflect CARE's vision, mission and values.

Rewards living the vision, mission and values: Recognizes and rewards staff whose actions support CARE's vision, mission and values.

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POLITICAL ACUMEN

Understanding the socio-cultural historical, political and economic context which CARE operates; integrating understanding of the organization's global approach with awareness of global trends.

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Actively seeks understanding: Gathers information on relevant history, culture, economic environment, and politics through personal contacts, books, and media sources, in order to make informed decisions; undertakes contextual analysis as a means of guiding actions and decisions; understands the forces that shape views and actions of program participants or local governments or other stakeholders; understands and values how diversity will enrich our work.

Keeps abreast of current events: Stays up to date on occurrences throughout the world that may impact one's role.

Perspective in actions and relationships: Integrates information from diverse sources to develop a well formed, values based, and open-minded perspective for decision-making and relationship building; accurately reads key power/political relationships; demonstrates political and cultural sensibilities; understands the local, national and global implications of actions taken.

Building & Nurturing Relationships

14)Collaboration

15) Building Partnerships

16) Communicating with Impact

17) Building Commitment

18) Negotiation

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COLLABORATION

Working effectively and cooperatively with others toward shared goals; establishing and maintaining principle-centered working relationship.

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Shows respect for others: Establishes good interpersonal relationships by valuing, the knowledge, roles, and diversity of others (enhances self-esteem, communicates, empathizes, involves, discloses, supports); offers suggestions for achieving group objectives.

Subordinates personal agenda: Places higher priority on team or organization objectives than on own agenda; support and continue to advocate for group decisions even when not in total agreement; shares credit for accomplishments with peers, team members, and / or others.

Volunteers assistance: Offer to provide appropriate assistance on a task for which you are not responsible because it will help a co-worker, the unit/department/organization.

Builds / maintains relationships: Demonstrates ability to balance or focus on task with attention to relationships; identifies and cultivates relationships with key stakeholders representing a broad range of functions and levels; establishes and promotes trust to facilitate collaboration; shares information with others.

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BUILDING PARTNERSHIPS

Identifying opportunities and establishing effective strategic relationships between one's area and other areas, teams, departments, units, or external organizations to help achieve CARE's objectives.

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Identifies partnership needs: Analyzes the organization and own area to identify key internal and external relationships that should be initiated or improved to further the attainment of goals within one's area of responsibility.

Explores partnership opportunities: Exchanges information with potential partners to clarify benefits and collaboratively determine the scope of mutual expectations; seeks ways to collaborate with diverse groups (internal or external to CARE); develop sustainable strategic partnerships and collaborative agreements with external agencies and / or between own area and other areas within CARE.

Formulates action plans: Collaboratively determines courses of action to realize mutual objectives; facilitates agreement on each partner's responsibilities and needed support.

Subordinates own area's agenda: Places higher priority on organization's objectives than on own objectives; anticipates effects of own actions and decisions on partners; influences others to support partnership objectives.

Monitors partnership: Implements effective means for monitoring and evaluating the partnership process, relationship and the attainment of mutual objectives; advocates for internal and external partners to ensure that their needs are being addressed; ensures that areas within CARE act in the best interest of CARE as a whole (in line with mission, vision, and values).

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COMMUNICATING WITH IMPACT

Clearly conveying information and ideas through variety of media to individuals or groups in a mo~mer that engages the audience and helps them understand and retain (heir message.

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Impact: Diplomatically, clearly, and logically conveys information and ideas through a variety of media to individuals or groups in a manner that engages the recipient/audience and helps them understand and retain the message; adjusts words or terminology to ensure audience understanding (e.g. explaining policies, strategies, processes, plans, etc. to diverse groups); able to deal with others with tact and sensitivity; considers translating documents into other languages (French, Spanish) when the communication is intended to reach an audience at the country office level.

Clarifies: Asks questions to obtain information or to gain clarification to ensure understanding.

Oral Communication: Communicates clearly and concisely; communicates CARE's policies effectively in a group or public setting; participates actively in meetings; is sensitive to words used (culturally and to peoples feelings).

Written communication — day-to-day: Conveys information and messages clearly, concisely and effectively through both formal and informal (email) documents.

Written communications — documents and reports: Writes technical, progress, and summary reports for donors and other external audiences using appropriate style and grammar.

Listens effectively: Demonstrates an ability to comprehend communication from others; attends to messages from others including paying attention to nonverbal clues (e.g. body language, facial expressions); correctly interprets messages and responds appropriately.

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BUILDING COMMITMENT

Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one ‘s own behavior to accommodate tasks, situations, and individuals involved.

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Builds a constituency: Identifies stakeholders and their needs and concerns in order to build a foundation for consensus and commitment; demonstrates sensitivity to different agendas, expectations, cultures, and ways of working.

Facilitates agreement: Uses appropriate influence strategies (such as demonstrating benefits) to gain genuine agreement; persists by using different approaches as needed to gain commitment at different levels within the organization; anticipates reactions and objections and undertakes actions to overcome them.

Ensures closure and ongoing action: Summarizes outcomes of discussions and establishes next steps and areas of responsibility, communicates plans to all appropriate parties.

Treats others with respect: Maintains good interpersonal relationships by valuing, the knowledge, roles, and diversity of others (enhances self-esteem, communicates, empathizes, involves, discloses, supports).

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NEGOTIATION

Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties, and builds collective support or agreement.

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Clarifies the current situation: Explores all parties' needs, concerns, and initial positions, including own; is sensitive to cultural or gender differences.

Identifies points of agreement/disagreement: Builds common ground by highlighting areas of agreement; focuses efforts by identifying areas of disagreement.

Keeps discussion focused: Manages the interpersonal process to stay focused on the task; constructively addresses emotions and areas of potential conflict.

Develops all ideas: Engages in mutual problem solving by brainstorming alternatives positions or approaches and evaluating them openly and fairly.

Builds support for preferred alternatives: Builds value of preferred alternatives by relating them to each party's needs; responds to objections by emphasizing value; exposes problems with undesirable alternatives; communicates with others regarding the merits of a particular approach or method to be in line with CARE's overall priorities; obtain cooperation and commitment from others for working with a new strategic plan.

Facilitates agreement: Seeks a win-win solution through a give-and-take process that recognizes each party's needs.

Working with Others to Achieve Results

19) Coaching

20) Developing Teams

21) Managing Performance for Success

22) Operational Decision-Making

23)Planning & Organizing

24) Delegating

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COACHING

Setting challenging performance expectations while clearly communicating confidence in the individual's ability to excel; addressing performance gaps; rewarding and celebrating accomplishments.

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Clarifies the current situation: Listens and understands reasons for existing behaviors; is aware of cultural nuances; clarifies expected behaviors, performance standards, knowledge, and level of proficiency by seeking and giving information and checking for understanding.

Explains and demonstrates: Provides direction, positive models, and opportunities for observation in order to help others develop skills; instructs and guides others' activities; encourages questions to ensure understanding.

Provides feedback and reinforcement: Gives timely, specific, and constructive feedback on performance; reinforces efforts and progress; reinforces others' successful performance; expresses confidence in others' ability to perform an activity; addresses performance gaps.

Treats others with respect: Establishes good interpersonal relationships and fosters trust and dialogue by valuing the knowledge, roles and diversity of others, (enhances self-esteem, communicates, empathizes, involves, discloses, supports); adjusts coaching technique to individual learning styles.

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DEVELOPING TEAMS

Using appropriate methods and flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

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Develops direction: Ensures that the purpose and importance of the team are clarified (e.g., team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives.

Develops structure: Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place.

Facilitates goal accomplishment: Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments.

Involves others: Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents; ensures others from different levels in the organization and from different backgrounds have equal opportunity to participate in strategic processes (interview/recruitment panels, task forces, working groups, strategic planning/visioning exercises, etc.).

Develops others: Identify areas in which people and / or departments need to increase knowledge; provide opportunities to develop skills and competencies when needed; provides feedback on individual and team performance.

Informs others on team: Shares important or relevant information with the team.

Models commitment: Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

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MANAGING PERFORMANCE FOR SUCCESS

Focusing and guiding others in accomplishing work objectives. Fostering trust and dialogue to enhance performance of self and others, acting as an advocate for staff development opportunities and resources; managing in a frank and open manner and applying the same standards of treatment to everyone.

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Sets performance objectives/define roles: Collaboratively works with direct reports to set meaningful performance objectives and align them with CARE's priorities; sets specific performance goals and identifies measures for evaluating goal achievement; clearly defines roles and responsibilities for direct reports and / or members of the work group. Ensures that operating plans (AOP / IOPs) have an objective to promote diversity.

Establishes approach: Collaboratively works with direct reports to identify the behaviors, knowledge, and skills required to achieve goals; identifies specific behaviors, knowledge, and skill areas for focus and evaluation.

Creates a learning environment: As necessary, helps secure resources required to support development efforts; facilitates opportunities for development (e.g. assigns opportunities for special projects that are beyond the direct report's normal job responsibilities — stretch assignments) to build staff capacity; offers to help individuals overcome obstacles to learning. Provides equal growth opportunities within the organization for individuals across all cultural and demographic backgrounds.

Collaboratively establishes action plans: Define and clearly communicate performance expectations; collaboratively identifies coaching opportunities, training, workshops, seminars, etc., that will help the individual achieve important goals.

Tracks performance: Utilizes CARE's performance management process to track performance against goals and to track the acquisition and use of appropriate behaviors, knowledge, and skills; discusses performance with direct reports regularly and in a timely manner. Ensures performance management takes into account diverse workstyles, approaches and contributions.

Evaluates performance: Holds regular formal and informal discussions with each direct report to discuss progress toward goals and review overall performance; evaluates direct reports' performance accurately and fairly, providing concrete examples.

Recognizes the work of direct reports: Ensures that the work of direct reports is recognized by the organization/others when appropriate; does not take credit for the work of others.

Treats others with respect: Establishes good interpersonal relationships with direct reports, fosters trust and dialogue by valuing the knowledge, role and contribution of all.

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OPERATIONAL DECISION MAKING

Makes timely and sound decisions through identifying and understanding issues, priorities, problems, opportunities and problem consequences; comparing data from different sources to draw conclusions (contextual and systems analysis); using effective approaches for choosing a course of action or developing appropriate solutions.

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Identifies issues, problems, and opportunities: Recognizes issues, problems, or opportunities and determines whether action is needed; identifies potential problems before they occur; makes decisions to resolve conflicting needs of the individual and/or unit, and the organization.

Gathers information: Identifies the need for and collects information from a variety of sources to better understand issues, problems, and opportunities.

Interprets information: Analyzes information, detects trends, associations, and cause-effect relationships.

Generates alternatives: Creates relevant options for addressing problems/opportunities and achieving desired outcomes.

Chooses appropriate action: Formulates clear decision criteria; evaluates options by considering implications for short-term and long-term consequences; chooses an effective option; makes decisions in a timely manner; makes discretionary decisions in new situations where specific guidelines, policy or accepted practices do not dictate specific action.

Commits to action: Implements and communicates decisions or initiates action within a reasonable time.

Involves others: Includes others in the decision-making process as warranted to obtain relevant information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

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PLANNING AND ORGANIZING

Establishing courses of action for self and others to ensure that work is completed efficiently and effectively in accordance with CARE's core value.

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Prioritizes: Works with others to identify more critical and less critical activities and assignments; coordinates project assignments, roles and responsibilities, adjusts priorities when appropriate.

Determines tasks and resources: Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed; coordinates project assignments, roles and responsibilities.

Schedules:Allocates appropriate amounts of time for completing own and others' work; avoids scheduling conflicts; develops timelines and milestones; prepares detailed project plans including timelines and objectives.

Leverages resources: Takes advantage of available resources (individuals, processes, and tools) to complete work efficiently; coordinates with internal and external partners; delegates appropriately while maintaining accountability for work; manages resources within the framework of short and long-range budget plans and other resources.

Stays focused: Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion; maintains focus when faced with competing agendas.

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DELEGATING RESPONSIBILITY

Allocating decision-making authority and/or responsibility as appropriate to maximize the organization's and individuals' effectiveness; inspiring collective ownership of decisions and required actions.

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Shares appropriate responsibilities: Allocates decision-making authority in a timely manner in appropriate areas (considering positive and negative impact, organizational values and structures, and the enhancement of the individual's knowledge/skills, while retaining appropriate ownership); delegates assignments to appropriate individuals based on their skills, roles and interests.

Defines parameters: Clearly communicates the parameters and context of the delegated responsibility, including decision-making authority and any required actions, constraints, or deadlines.

Provides support without removing responsibility: Suggests resources and provides assistance or coaching as needed; expresses confidence in the individual and communicates their role to others in the organization.

Follow-up: Establishes appropriate procedures to keep informed of issues and results in areas of shared responsibility; follows-up to ensure that actions are completed properly and within the time frame allotted.

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