Maruti Suzuki

Executive summary

Maruti Suzuki is a joint venture between Maruti Udyog Ltd and Suzuki. Arguably, it is one of the biggest and also most successful car manufactures in India. Maruti Suzuki offers a wide range of cars from small segment to the SUVs. Maruti Suzuki currently holds approximately 55% of the entire car market in India.

Following is a marketing plan for Maruti Suzuki Sx4 targeted towards family users who want 'a value for money' car. By the below given plan I expect to increase the sales of the Maruti Suzuki Sx4 in Mumbai (India) by 11% by December 2010.


The Sx4 car was launched by Maruti Suzuki in 2007 in India, when it took the market by storm. The car was a major competitor for the Honda City. The first edition of the Sx4 had a faulty clutch issue which the company later replaced with an improved clutch. However, subsequently the car sales started losing steam due to it lacking quality and competition- form Honda city the market leader in the segment. The car has been recently modified in 2009 to potentially meet the demands of its customers but is yet found to lack in certain areas.

Situation Analysis

The current market situation has been analysed using Poter's model (FEPSOS) (Kotler and Singh) and Poter's Industry competency analysis model (Poters'5 forces).

They key issues of the Poter's Model (FEPSOS) are mentioned below.

Key findings of Functions

  • Product - A3 segment car which is powerful and has a lot of features which 'make it value for money'
  • Place - The car is sold thru a channel of dealers the address of which can be found on their website
  • Promotion - The company spends a substantial amount on television and print adverting; also there are many blogs, forum and news channels which give a positive review of the car
  • Price - There are 5 variants of the car which give a wider option for the customer to choose from
  • People - Various dealers, sales representatives at the dealer outlets, employees and the existing customers
  • Process - The buying process of a car is a complicated process but there is adequate knowledge and help from the sales representatives
  • Physical Evidence - the car's masculine looks, posters and internet website


Typically, customers buying cars in this segment want a 'value for money' sedan car which offers good mileage and adequate power.

  • Customers look for cars which can help in improving or maintaining their status symbol.
  • Customers want a car which is low maintenance with easily accessible, reliable and budget-priced service centres.
  • Customers feel that Maruti Suzuki is a company that is reliable, trust worth and delivers cars which are 'value for money' and easy to maintain. These are the likely reason as to why Maruti dominates the car market in India. At the same time the customers seem to perceive that Maruti lacks the capability of providing a superior quality car such as the Honda City (Carwale website, 2007).
  • Market segments interested in buying a sedan are: people who want to buy a family car, personal car (single user), value for money car, a car that has adequate power, car that has a car comfort ride, a car that helps raising their status symbol.
  • The market for buying cars is increasing in size as the disposable income of mid class in Mumbai has increased and this trend has even been seen over the global slowdown as well. Maruti Suzuki recorded a growth of approximately 33 % whereas Sales in the domestic market grew by approximately 28% i.e. 67,528 units in July from 52,911 units in the same month last year figures as mentioned on the Maruti Suzuki website.(Maruti Suzuki website, 2009)


Maruti's competitors are the Honda, Hyundai, Fiat, General Motors and Mitsubishi. Furthermore, India's second hand cars sales market acts as competition for the company. The main objective of the competitors seems to be domination of the car markets in India and dethroning Maruti Suzuki from its current leading position.

Strategies implemented by Maruti's competitors:

Bringing new models at regular intervals to enable customers to a wider choice and also to differentiate themselves from their competitors.

Below are the strategies adopted by some of Maruti's competitors:

  1. Honda is cashing in on the goodwill of quality and drive comfort that is generally associated with the brand.
  2. Fiat is trying to sell the Linea as a value for money car which is cheaper than the Honda city which is current market leader in this segment(HondaCity website 2009)

The competitors are vulnerable as Maruti has been in the market for 25 years and has built a strong supply and distribution network and also manufacturing most of the car on its own thus enabling it to maintain a cost leadership over it competitors(Marutisuzuki website).


Political - In the current union budget the central excise duty has been raised from 4% to 8% on cars thus there has been an increase in pricing of all the cars (indiabudget, 2009).

This shows that the government wants people to reduce using private vehicles and use the public transport more frequently.

Economical - The disposable income of the Indian consumers has increased. Even during the economic slowdown. Maruti, as well as some other cars sales figures were on the increase.

Social the increased disposable income, especially in the young population has made a social status an important criterion. A big car is seen as a status symbol.

Technological the technology in cars keep on changing at a rapid pace, each trying to outdo his competitor. The latest engines either increase the mileage of the vehicle or give the car more power. Furthermore, consumers these days have a craving for advanced technologically driven products.

Environmental - people are becoming more eco-friendly and thus want cars which are less pollution causing. The government of India is also pushing for car manufactures to meet up with the strict environment standards set by them.

Legal - Regional Transport Organisation rules and regulation, insurance laws. Income tax laws and also manufacturer also have to follow the law imposed by the state authorities and also by the India Motor Vehicles Act for engine efficiency.


Maruti Suzuki currently has no written down mission statement but mentions the vision statement and the core values in which they believe on their website and also is visible at the dealer's showroom. A Corporate Mission Statement should not only state the company's purpose of existence but also mention the scope of the business (Pearce J, 1987). The Vision and Mission statements of the company need to be SMART (Sustainable, Measurable, Actionable, Realistic and Timed/Targeted).

In order to build the mission and vision statements for the organization, 9 important statements from Pearce (1987) were taken in consideration: customers, services, geographic market, technology, growth, philosophy, public image, employees and distinctive competence as follows:


The vision as mentioned on the website is

To be The Leader in the Indian Automobile Industry, Creating Customer Delight and Shareholder's Wealth; A pride of India.

The above vision is not smart thus a new vision of the company should be made proposed Vision of the company is as follows

CORE VALUES (as mentioned on the website)


The above core values show that the company is customer focused and also focused on meeting their demand and also conducting research so that they can meet demands or help satisfy the latent demand of the customers. They also seem to value their suppliers and their networks



The following are the corporate objectives of Maruti Suzuki Sx4 for the next 12 months

  1. Increase the market share of the company in Mumbai by 11%.
  2. Bring about improved modifications on Sx4.
  3. Improve their general company website i.e.


Following are the Marketing objectives for next 12 months.

  1. Achieve a steady increase in market penetration of sedan cars by 4% per quarter
  2. To raise sales in Mumbai by 11% by December 2010
  3. Raise the market share of Maruti Suzuki in the A3 segment
  4. To increase awareness of the quality improvements that are made in the car
  5. To encourage people chose Sx4 over the competitors


  1. To achieve a maximum number of visitors on the website
  2. To provide all the required information on the website
  3. Leading search engine optimisations like google and yahoo


Segmentation Targeting

Currently the Sx4 is targeted towards middleclass men who want a car which is a 'value for money' that has a mixture of features such as looks, power, accessories and others Which is in sync with the advertisement campaign which is "Men Are Back the car has also the features and interiors provided by the car makes it seem as a car which makes it truly a value for money car. Value for money car is not mentioned in the advertisements as big cars are considered as status symbols as mentioned in the PESTEL thus it would be detrimental to the car sales.

In this marketing plan we will continue to focus on family users who want a value for money car, which is responsible for approximately 74% of the company's revenue from this product, also narrowing down are market can help us in improving the product and also in serving them better.


Positioning is placing of a product into the minds of customers. For effective positioning it is extremely important to be able to make customer differentiate a product from competitor offerings.

The car is currently positioned as a Value for money car. But the customers believe that it lacks the quality compared to its competitors as mentioned in marketing Audit. Therefore it is important to change the perception of the customer about the car as a car which is value for money as well as having an high quality standards.

Maruti Suzuki's adopt a focus strategy based on low cost each of the products concentrates on a narrow segment which wants a value for money car and within that segment attempts to achieve a cost advantage. Thus it is able to focus on its customer and provide a better service, thus better customer satisfaction. We shall continue with this strategy as it aligns with our product. The company should continue to leverage its customer focused image.


  • Product - There is a requirement
  1. Improve the Quality of Interiors and parts
  2. Bring in a diesel variant into the market
  3. The armrest of the rear seat needs to be aligned with the seat so that when the third person sits in the centre he is comfortable.
  • Promotion The promotion of the car should talk and stress on the fact of the changes which will be made and also compare the cars to its near rivals to show the customer as to why he should buy the car and not the rivals.
  • Price - The price of the car can be slightly increased to compensate for the modifications in the car but not by a very high margin as this would tarnish the 'value for money' image of the car.
  • Physical evidence - the customer is to be given an extended warranty on the quality of the interiors for 2 years which if found faulty shall be replaced free of cost This will help in winning the customers trust and also make the customer fell important for the company and also make the customer feel that the company does actually believe in its core values.



The company currently spends 9% of its budget on marketing and promotional activities i.e. 44,00,000/- INR all across India (data acquired from the annual report). Out of which 8,00,000/- INR is the budget for Mumbai.

Key Performance Monitors

The KPI from the table above are performance and time linked. Therefore Maruti Suzuki needs to be monitoring it activities regularly, in monthly bases, so that the company has time to rectify any activity which is not gaining the adequate response.


Sales plan not met? Revisit marketing plan, review the working of the advertisement campaign and finally consider price reduction to the original price or extend into the extended market quadrant of the modified Ansoff matrix.

The advertisement and promotional campaign is not working? Revisit marketing plan, review the current campaign by feedback from the market and make the necessary changes lastly consider investment in other communication channels (like newspapers, radio and advertorials).

No increase in market share ? Do a detailed analyzes on what the major competitors in the market segment are doing and revisit marketing plan, check if promotional campaign is working effectively or not.


  • Maruti Suzuki. (2009). sales jump 33.36% in july. Available: Last accessed 1 December 2009.
  • Maruti Suzuki. (2009). 25 years of trust. Available: Last accessed 11 November 2009.
  • Carwale. (2007). sx4 vs New Honda City. Available: Last accessed 11 November 2009.
  • Honda. (2009). New Honda City achieves milestone sales . Available: Last accessed 11 december 2009.


  • Product - a3 segment sedan which comes in 5 variants Vxi, Zxi(MT), Zxi(MT) leather, Zxi(AT) and Zxi(AT) leather. It has a 1.6cc M16 international engine made by Suzuki. Uses technology like drive by wire ABS and EBS. Dohc help in making the engine a better efficient one.
  • Place- various showrooms of dealer in and around Mumbai their addresses can be found on the site
  • Promotion television, newspaper and magazine advertisements, the various television channels and magazines which provide a review of the car , cash discounts and various other free bees given by the company, internet site(www
  • Price - the car is moderately priced and also offers a value for money due to the various features provided

All prices are in Indian Rs.

  • People - the various people who can influence a positive buying behaviour are the sales people at the dealership and also existing customer and also the people who are providing a review of the car on various news channels and blogs.
  • Process - The company acquires the raw materials from it suppliers and manufactures the car at it manufacturing plant at their facility in Manesar. Once the car is assembled it goes under strict inspection and tested for any anomalies or any abnormalities. After this the cars are sent to each state and distributed to the dealers as per their bookings. The dealers keep the cars in their warehouses and are inspected once again before the cars are sold to the customer.

The customer can look for information on the car website for information and also book a time for test drive or he could walk in to the showroom and get information of the car from the sales person, Also he can ask for a test drive and see the car and examine it and then he bargains with the salesperson to get the best deal he can. Once the customer is satisfied he places and order and the dealership check their stock for the car incase the car is not in stock they inform the customer as to the number of days they can acquire the car in or if he would like to choose a car with a different colour from the ones they already have in stock. Once the decision is made the dealer reserves the car and takes a small deposit from the customer. The customer can either buy the car by providing money or can even opt for a loan either from Maruti or any other financial companies. Once all these procedure are done the customer needs to insure the car he can select from the various insurance agencies or he can select the Maruti Insurance agency to insure the car. After the insurance is done the car needs to be registered at the Regional Transport office in whose jurisdiction the customer lives. Only after registration can the car is delivered to the customer.

  • Physical evidence - is the car, the dealers showroom, service centre, internet site Maruti Suzuki logo the car broachers and also the various posters.


Micro customer

  • The consumers want a value for money sedan car which offers a good mileage and a adequate power.
  • The customer looks for a car which can help in improving or maintaining his status symbol.
  • The customer wants a car which is low maintenance and also the service centers are easily accessible.
  • Customer rate the maruti Suzuki company as a reliable and trust worth company which is having a majority market share and has been dominating the small car market but they also feel that maruti Suzuki is will not be able to deliever on a quality car in comparison of a Honda city.
  • The major market segments are the people who are interested in buying a sedan which has power and is value for money, people who have chauffer driven cars and also people who are buying a high segment small car like Scoda Fabia and Honda jazz.
  • The Company on a whole is having a majority of the Indian car market share but the sx4 sales are slightly down due to the presence of Honda and Fiat in the sedan market.
  • They are increasing in size as the disposable income of people in Mumbai has increased

Micro competitors

  • Our main direct competitor are the Honda City and the Fiat Linea
  • Their objective is to be the number one car seller in the Indian market
  • The general market share of maruti is more than any other company but in the in the sedan segment Honda city has the maximum market share in the market.
  • Stratergies that are implemented by our competitos
  1. Honda - they are cashing in on the goodwill of quality and drive comfort that is generally associated with the brand.
  2. Fiat - is also trying to sell the linea as a value for money car which is cheaper than the Honda city



  1. The policies based on the efficiency of the engine to be less pollutant
  2. In the current union budget the central excise duty has been raised from 4% to 8% on cars thus there has been an increased in pricing of the car.

This shows that the government wants people to reduce using private vehicles and use the public transport more frequently


  1. The disposable income of the Indian consumers has increased. Even during the economic slowdown Maruti as well as some other cars sales figures were on the increase.
  2. Availibilty of cheap labour
  3. Property prices are extremely high thus it leads becomes expensive to open up new plants


  1. Cars are looked on as status symbols
  2. People want cars to looks attractive and sporty


  1. the technology in cars keep on changing at a rapid pace each company is trying to outdo his competitor the new engines are either to increase the mileage of the vehicle or they are to give the car a lot of power


  1. people are becoming more environmentally conscious and thus want cars which are less polluting. The government of India is also pushing car manufactures to meet up with the strict environment standards set by them.


  1. Regional transport Organisation rules and regulation and insurance laws and budgets income tax laws.
  2. Copy rights and patents act on car technology


Maruti Suzuki has huge cash flow so company can spend more promoting its product by on TV advertisements and it would be positive for the company revenue.

  1. They are one of the biggest manufacturer in India supplying cars not only to every corner of India but they are also exporting a large number of cars having 54.9% of the market share
  2. The company has the largest number of service centres in India 2628 workshops spread over 1200 towns and cities
  3. They have 600 dealership outlets spread over 393 towns and cities. We provide maintenance support to customers through
  4. They have had a growth of 66.6% as a whole.(
  5. The company conducts 'Mega Camps' throughout the country round the year.(


  1. Company has made a profit of 12,187millions in 2008-2009( (+ve)
  2. They have a very influential relationship on their suppliers(+ve)

Cost Effectiveness

  1. Cheap labour in India (+ve)
  2. They have a good relationship with their suppliers help them procure raw materials at cheap rates (+ve).


Kellogg's Co. Currently works on the general surveys to check whether they are meeting with customers needs or not. Also company focuses on the fitness products since they are targeting the young generation of India. With that, Company has no website for shopping in India. Customer has to go to its parent site which is for U.S.A.

  1. Company Works on the customers survey to check what they want (+ve)
  2. Focuses on the fitness (+ve)
  3. They have no online shopping options in India (-ve)


  1. 100 employees working in India but 32,000 overall the world. And all are professionally trained (4,, 26th Nov 2009 (+ve)
  2. Well known Brand in USA and in other part of the world as well (+ve)
  3. Well established department in cereal market (+ve)
  4. No Website in India for online shopping (-ve)


Kellogg's Co. is currently targeting the female members of the families since it is focusing on the 'stay healthy' approach in India.

  1. Proximity to be the healthy and slim
  2. Focusing on families (Especially service sector and middle class families)
  3. Kellogg's has products for various age limit (Chocos for children, corn flakes and wheat flakes for adults with various flavour)
  4. Focus on changing life style (Western culture)
  5. Attractive packaging
  6. Has more flavour for various age sections
  7. Various types of snacks for each segment of the society
  8. Using cartoon characters to attract children

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