One-to-one Contact communication is a good way to obtain detailed information about how some important stakeholders feel about specific issues. As technology continues to develop, there are more channels for communication. They can be used for marketing, customer service, information alerts and technical support. Used well, technology can make it possible for a business to reduce costs, service user requests faster, and build stronger relationships with customers. But, if you try to force customers in to using channels that don't suit their needs, or don't choose the right service options for each channel, the results can be self-defeating.
Systems used of One to One Contacts
Companies develop these relationship to provide customer service excellence. customer relationships and information systems is offer both state-owned and private organizations, a variety of services brought forward by state-of-the-art technology.
Due to the increase in interest from many organizations to provide better and more efficient services to customers, professionals and specialized employees in the field of servicing contact centers are in demand. Initially established only as a call center provider, One To One Contacts has realized the increase in market needs and now provides a variety of services in this field with flexibility to better meet the needs of different users. Currently, One to One Contacts provides complete set of contact center services in a variety of formats such as; consultancy, designing, and setting up Contact Center for organizations. This is done by providing both hardware and software for both intra-organizational database system and external contact center for dealing with customer relationships.
Various tools communication channels are there,
One-to-one incommunicationis performing of an individual communicating with another. InInternetconditions, this can be done bye-mailbut the most typical one-to-one application in the Internet isinstant messagingSeveral of these channels- brochures, letters, e-mail messages, video e-mail messages, telephone conversations, videoconferencing, and face-to-face meetings-will be reviewed, along with some guides for appropriate use.
Writers usually create brochures to provide information on a product or service. While often used for persuasive purposes, they are usually presented as routine informational documents. Company use brochures to serve customers, suppliers, and other business partners that you are a sound organization. Use a brochure to communicate your organization's strengths. Most brochures include a description of a company's product offerings, management, and key financial data. In addition to this basic information, you can describe those attributes that distinguish your company, such as technological innovation, reliability, or customer service.
Letters are mainly printed, formal business documents. it is best used today when one wants to convey important, no routine information, such as job offers or refusals, promotions, awards and honors, and other kinds of special announcements. Also, it is an appropriate channel for certain attempts at persuasion, such as soliciting contributions to a special cause, asking someone to speak to a group, or proposing the acceptance of an idea. Nowadays issue letters are still used as advertising tools. However, the most effective ones are those that are individually customized making them a special message.
E-mail messages are commonly used in business as well as in personal life. While e-mail is a fast and efficient channel, it is considered strong because it allows for one to one contact and too many users. Therefore, e-mail messages are primarily used in routine contexts. The notes writers send to family and friends are usually accounts of day-to-day activities, with more important, special messages communicated through richer channels. Business users too, choose e-mail for conducting the routine affairs of the business, leaving special or non-routine messages for other channels.
Video E-Mail Messages
A relatively new variant of e-mail is video e-mail. While much richer than text-based e-mail, video e-mail is still a one-way communication channel. The lack of interactivity makes it appropriate for messages that need richness but not real-time feedback. Even with today's improved compression technologies, video e-mail messages can be very large files. For example, a thirty-second video message might typically require around one megabyte-the upper limit of many e-mail systems. Personal use of this channel might be appropriate for such situations as showing a new haircut, introducing new friends, and even showing a new baby. On the other hand, business use of video e-mail is still evolving. Obviously, when one needs to show something-say a new package design-it would be a good choice. A short sales message might be appropriate in some contexts. At this time, the best use of this channel appears to be special messages.
A somewhat richer channel is the telephone. It transmits sound rather than printed words and sound can enrich the message's words with emphasis and emotion. It also allows for immediate feedback, qualifying it as a richer channel one would use to get important, immediate responses. The choice of this channel to transmit a message is highly contextual. Some receivers view the telephone as invasive, relying on voice-mail systems to get messages. Others view the telephone as an important way of doing business. These receivers often carry cell phones or pagers so they can get important messages wherever they go. Knowing the importance of your message as well as the receiver's preferred way of doing business is critical to choosing-or not choosing-this channel.
As a communication channel, videoconferencing is extremely rich. Its technology allows people in different locations to see and talk with one another interactively. Its users choose it for its convenience as well as its cost-effectiveness. It is available in most large companies as well as in business centers for use by smaller companies and individuals. For example, a company might want to have the vice president for sales in on its planning meeting for a new product launch without asking that person to travel to its site for a thirty-minute meeting. Or a company might want to screen job candidates and then bring in only the top candidates for on-site interviews. As a rule, this channel is best used when the communication needs are special, immediate, or otherwise expensive.
Face-to-face meetings are ranked at the top of the richness scale because they allow complete use of all senses and continuous feedback. Companies find such meetings to be a good choice for nonroutine business, such as planning new products, analyzing markets and business strategy, negotiating issues, and solving or resolving problems. Additionally, the face-to-face meetings of teams often provide a synergistic effect that improves the outcome of their actions. The collaboration efforts face-to-face meetings evoke are often worth the time and expense of using this channel.
Social networking is grouping of individuals into specific groups, websites are
Commonly used. These websites are known as social sites. Social networking websites function like an online community of internet users. Depending on the website in Major, many of these online community members share a common interest such as hobbies, religion, or politics. Such as FaceBook, in Face Book members can group together base on their networks, and other comment shared interests. Once member granted access to other remember network, members can begin to socialize. This socialization may include reading the profile pages of other members and possibly even contacting them.
While these channels are not the only ones available, they clearly show that the sender of a message has range of choices from lean to rich. To help ensure successful communication, the sender needs to select the channel appropriate for the context. Additionally, in choosing an appropriate channel, one needs to consider not only richness but also other factors such as training and accessibility. For example, while a fax is relatively easy to send, some people may not have easy access to receiving it, while others could easily have it forwarded to a pager or a wireless phone wherever they are.
Appropriate choice of communication channel leads to productivity increases and positive social effects. Understanding how the appropriate choice affects the success of a message helps senders decide which communication channel to use.