Business english and study skills



This unit will further develop the skills that student will need to act as effective leaders in the Five Star hotel and resort industry, and will provide more of the academic skills required for the successful completion of the Higher Diploma.


Many students will not have English as their mother tongue. This module is designed to continue and build upon the skills acquired in Business English 1. It is designed to enable students to learn the skills necessary for effective business communication in the English language in a variety of business settings. It may also be taken by students whose mother tongue is English, or who already have good English skills, to enhance their understanding of effective business communication.

  • To enable students to write and speak effectively in business communications.
  • to provide a comprehensive, systematic coverage of modern business English, suitable for use within the hotel and tourism industries; and
  • to develop the students' English language skills through reading, listening, dialogue and written work.
  • To provide practice in the use of the English language in a variety of business settings, particularly in the hospitality, leisure, and tourism industry.
  • To develop the skills necessary to successful achieve IELTS level 6.0 by the end of the Higher Diploma Course as a prerequisite for entry to the BSc (Hons) Degree programme.
  • To further develop the range of study skills that the student will need in preparation for the transition to level 3 learning. The preparation of a Personal Learning log.
Learning Outcomes

At the end of this course students should be able to demonstrate competency in Business English.

  1. Write in a variety of format using correct syntax, spelling and grammar, adhering to the conventions of good academic practice
  2. Read and comprehend a variety of sources of written material consistent with the Diploma level programme
  3. Speak confidently, using clear and correct English within a forum or debate.
  4. Listen to and comprehend spoken English in a variety of Hospitality contexts
  5. Apply self-evaluation in the assessment of their own learning styles
  6. Demonstrate competence in the application of time management techniques to achieve goals.

to be assessed in Srenberg Concepts

Five star standards
  • Making use of English in both social and business situations
  • Understanding the use of language as a tool for study and for leadership
  • Developing written style in a variety of contexts
  • Improving practical skills in speaking and listening
  • Learning the basics of negotiation
  • Speaking in public


Grammatical Syllabus

  • Modal verbs
  • Conditional sentences and related structures
  • eview of perfect and continuous forms
  • Reported speech and thought
  • Review of future forms
  • Infinitive and gerund patterns after verbs, nouns and adjectives
  • Passive structures and causatives
  • Phrasal verbs
  • Linkers: conjunctions, adverbials, relatives pronouns
Functional Syllabus
  • Speculating and hypothesising, Giving opinions: agreeing and disagreeing
  • Describing, Explaining processes, Narrating
  • Emphasising, paraphrasing,
  • Being an active listener; responding, reacting,
Tasks/Skills Syllabus
  • Making presentations
  • Speeches of welcome, introduction and thanks
  • Business meetings & Negotiating
  • Producing a range of publicity materials
  • Writing "unusual letters; offering special rates, answering complaints, changing arrangements; reports, memoranda and references
Correct Academic Referencing using the 'Harvard' system

Techniques of Time Management

Identification and Evaluation of Learning Styles

The Assessment structure for the unit is as follows:-

There will be continuous assessment throughout the semester, comprising of two pieces of coursework and a final examination.

Formative tests will also be carried out to allow students to monitor their progression.

35% coursework 1

35% coursework 2

30% final examination



Cambridge Advanced Gold - Coursebook - Acklam.R. - Longman - Isbn 0-582-33804-2

Cambridge Advanced Gold - Exam Maximiser - Burgess.S - Longman - Isbn 0-582-33802-06


  • Dummett, M: 'Grammar and style for examination candidates and others' London: Duckworth 1993
  • Jones, L: 'Welcome: English for travel and tourism' Cambridge: CUP 1998
  • Jones, L and Alexander, R: 'New international business English' Cambridge: CUP ELT 1996
  • Mackenzie, I: 'English for business studies' Cambridge: CUP-ELT 1997
  • Sweeney, S: 'English for business communication' Cambridge: CUP-ELT 1997
  • Thompson, D: 'Better English Guide' in Thompson, D. [Ed] The Pocket Oxford Dictionary of Current English. Revised eighth edition [or later] Oxford: OUP, 1996
  • Watson-Delestree, A and Viney, P: 'Basic survival: an English course for professional people' London: Heinemann Educational
  • Wilberg, P and Lewis, M: 'Business English' London: LT Publications 1990

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